Order Terms

Order Terms

At China Loong Copper Co.,Ltd, we make the ordering process straightforward for international B2B buyers looking for copper-related industrial products and customized manufacturing support. Whether you are sourcing standard items or requesting solutions tailored to your application, our team works closely with you from initial inquiry to final delivery to help ensure every order is handled clearly and efficiently.

1. Inquiry and Product Selection

Please send us your inquiry with as much detail as possible so we can understand your needs accurately. For product selection, it is helpful to include specifications such as dimensions, material grade, thickness, tolerance, surface finish, application, drawing files, photos, packaging requirements, and estimated order quantity. If you are not sure which product type is most suitable, our team at China Loong Copper Co.,Ltd can help review your requirements and recommend an appropriate solution based on your project.

2. Customization and Quotation

After reviewing your request, we will prepare a quotation according to the product details, customization requirements, quantity, and any special processing or packaging needs. For customized orders, pricing may vary depending on technical complexity, raw material requirements, and production method. If drawings, samples, or further confirmation are needed, we will communicate with you before finalizing the offer. Our goal is to provide a clear and practical quotation that matches your order specifications.

3. Order Confirmation

Once the quotation is approved, we will confirm the order details, including product specifications, quantity, packaging method, shipping information, and any special instructions. For customized items, artwork, drawings, labels, or packaging details may need to be confirmed before production begins. If required, an order form, proforma invoice, or other commercial documents will be issued for your review and approval.

4. Payment Terms

Payment terms are arranged according to order value, product type, and cooperation requirements, and they will be confirmed before production starts. For international orders, we support flexible payment arrangements subject to mutual agreement. If your order involves customized manufacturing or special materials, payment terms may be adjusted based on the specific order details. Please contact our sales team for the most suitable arrangement for your project.

5. Production and Quality Check

After payment confirmation and final approval of all order details, production will begin according to the agreed specifications. During manufacturing, we may share progress updates, production photos, or sample confirmation when needed. Quality inspection will be carried out based on the requirements of the order and the agreed standards. If any issue is identified during production, we will communicate with you promptly to ensure the order proceeds smoothly.

6. Packing and Delivery

Packing methods are selected according to product characteristics, transportation needs, and customer requirements. We can arrange suitable export packaging to help protect the goods during transit. Delivery method, shipping schedule, and logistics solution will depend on the order quantity, destination, and shipping terms confirmed in advance. If you have a preferred freight forwarder or delivery instruction, please let us know during the order stage.

7. After-Sales Support

China Loong Copper Co.,Ltd values long-term cooperation and clear communication after delivery. If you have questions about the received goods, packaging, documentation, or product performance, please contact us in time and provide relevant details such as photos or order references. We will review the issue carefully and support you with practical follow-up according to the situation. Our team aims to maintain stable communication and reliable service for repeat orders and ongoing business partnerships.